THE PROTECTION OF PERSONAL INFORMATION ACT

CUSTOMER PRIVACY NOTICE

This Notice explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At SiteKick (and including this website, POPIAct-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, and transparently.

About the Company

SiteKick (Pty) Ltd

The information we collect.

SiteKick shall collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name and organisation.

SiteKick shall collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

SiteKick will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes. 

For example:

• To gather contact information.
• To confirm and verify your identity or to verify that you are an authorised user for security purposes.
• For the detection and prevention of fraud, crime, money laundering or other malpractice.
• To conduct market or customer satisfaction research or for statistical analysis.
• For audit and record keeping purposes.
• In connection with legal proceedings.

Disclosure of information

SiteKick may disclose your personal information to our service providers who participate in the delivery of products or services to you. SiteKick have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

SiteKick may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes.
• Where we believe it is necessary to protect our rights.

Information Security

SiteKick are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. SiteKick will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

• Physical security.
• Computer and network security.
• Access to personal information.
• Secure communications.
• Security in contracting out activities or functions.
• Retention and disposal of information.
• Acceptable usage of personal information.
• Governance and regulatory issues.
• Monitoring access and usage of confidential information.
• Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

SiteKick will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. SiteKick will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. SiteKick will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. SiteKick would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, SiteKick also includes the following items as personal information:

• All addresses including residential, postal and email addresses.
• Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

About POPIAct Compliance

Compliance to the Protection of Personal Information Act (POPIA), also known as the POPI Act, will be mandatory for most organisations in South Africa. As the Information Regulator develops the POPI Regulations further, so the dates and requirements will become clearer. See the latest status from the Information Regulator.  This does not mean that organisations should wait until then. The European Union has developed the General Data Protection Regulations (GDPR) and are in the process of implementation. The Information Regulator is likely to follow similar principles and regulations. Until the POPI Act and Regulations are fully in place, following the GDPR will get you moving in the right direction.

Whilst the focus of the POPI Act is on compliance, our approach is to implement compliance in such a way that it delivers business value, so that it doesn’t become a cost centre, or overhead, but rather allows for improvements in efficiencies and effectiveness, done in such a way as to meet the compliance requirements.

The site contains useful guidance and implementation tools to equip you to be POPI Act compliant. It will evolve over time as the Regulations are published. It will contain information about:

• Understanding the POPI Act (POPIA)
• How to comply to POPIA
• The General Data Protection Regulations (GDPR)
• Similarities, and differences between POPIA and GDPR
• Other related information.

SiteKick accepts no responsibility for any loss or damage, whether direct or consequential, which may arise from reliance on the information contained in these pages.

Useful resources

Protection of Personal Information Act, 2013  

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.